Returns Policy
If you are not satisfied with your purchase from VintageOak, we offer a one-time re-selection or refund within 14 days of receiving your merchandise. Merchandise must be in like-new condition in order to receive full credit. Items that are purchased "As-Is" cannot be returned. Certain other products may have specific restrictions on returns or replacement. Please see store for details.
Shipping & Delivery
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please make sure your order is fully paid for or financed by noon, two days prior to your delivery date. Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee. We will assign a time block during which your product will be delivered. Our delivery drivers are happy to call you 30-60 minutes in advance of your delivery if that would be helpful to you. Please make sure any information they would need to contact you is provided on the sales order. We are unable to make time commitments for delivery before our drivers set the time window.
Please verify that all your personal information is correct on the sales order. We deliver your product to the address noted as the delivery address on the sales order. Please also verify that all phone numbers listed are correct so that we are able to contact you with information concerning your delivery. Please have the room prepared and ready to receive your new merchandise.
For the safety of our delivery associates please be sure to have your walkways and driveways clear and clean. Please plan to meet our delivery associates at the delivery address during the time block so that you will be able to inspect your merchandise with our delivery associates. If you happen to be away from home when our delivery drivers arrive they will leave a note indicating the time they attempted to deliver your product. They will try again later that day to make your delivery. If we miss you on both attempts, please contact us so we may reschedule your delivery on the next available date. A delivery fee will be charged for the rescheduled delivery.